Your Privacy Is Our
Sanctuary.
At Silk Road Sleep, we treat your personal data with the same care and precision we apply to our handcrafted pillows. Rest easy knowing your information is safe.
Custom Sleep Profiles
We collect specifically tailored metrics to ensure your ergonomic pillow fitting is perfect. This data is encrypted and used solely for your comfort mapping.
Secure Commerce
Our e-commerce platform uses enterprise-grade encryption. We don't store your full credit card details on our servers—only tokens generated by our PCI-compliant payment partners.
Cookie Usage
Essential cookies only to keep your cart active and personalized.
No Spam Policy
We only send updates you've explicitly requested. No selling to third parties.
Right to Erasure
Want your data gone? Just email info@shimomura.info and we'll wipe your sleep profile within 48 hours.
Detailed Privacy Protocols
Effective Date: October 24, 2023
1. Information Collection
We collect information that allows us to provide a bespoke shopping experience. This includes identifiers like your name and email, and more specialized data like your preferred sleeping position or spinal alignment metrics collected during in-store consultations.
Why do we need this? Simply put, without understanding how you sleep, we can't recommend the pillow that will change your life. We're in the business of rest, not data harvesting.
2. Online Retail & Cookies
Our e-commerce portal uses standard "cookies" to enhance functionality. Some are strictly necessary for the cart to function, while others help us understand which luxury bedding collections are trending. You can manage these preferences in your browser at any time.
3. Consultations & Personal Profiles
During custom pillow services, our consultants take noted measurements. This sensitive information is stored in our secure Internal Sleep CRM, protected by multi-factor authentication. Only authorized sleep specialists at Silk Road Sleep ever see this data.
4. Third-Party Disclosures
We don't trade your secrets. We only share information with partners necessary to complete your order (like couriers for shipping your pillows) or when legally compelled by New York State authorities.
Have questions about your data?
Our Data Protection Officer is ready to help you understand your rights under GDPR and CCPA.
Contact us today →Trust From Our Community
"Truly respect how they handle personal measurements. I felt safe throughout my entire fitting."
Cierra M.
I was hesitant about creating a 'sleep profile' online, but Silk Road Sleep's transparent policy and secure checkout gave me total peace of mind. The bespoke pillow I received is worth every bit of data shared.
Raghurama Minot
Product Design Architect
Why did we choose Silk Road Sleep? Because they value our privacy as much as our comfort. No spam, just sleep.
Dize E.
Ready for a better night's rest?
Start your journey toward perfect alignment with our secure consultation booking.
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